top of page

Return Policy

At Niv cosmetics, we strive to provide you with high-quality products that enhance your makeup experience & our commitment is to ensure your satisfaction. Due to the nature of cosmetics items, we are unable to accept returns or exchanges for reasons other than manufacturing defects or wrong orders. 

Please contact our customer support team at with your order number and within 24 hours of receiving the package along with an uncut unboxing video. 

Our team will review your request and guide you through the necessary steps.

Please note that any determination of a defect will be made following a thorough examination of the reported issue. If manufacturing defect is confirmed, we will offer you a replacement or a refund , based on our assessment. 

In case of replacements/returns , you (the customer) must first return the product in its original packaging and condition to initiate new order delivery. 

Non refundable items

Items cannot be refunded or replaced on grounds of color, choice or handwork. 

We're not responsible for lost items or returned packages due to incorrect addresses.

Shipping costs are non-refundable in any case.  

Contact Us

If you have any questions or concerns regarding our return/refund policy, please reach out to our customer support team at or our socials (@nivcosmetics)


Niv Cosmetics reserves the right to update or modify this refund policy at any time. Please check our website for the most recent version.

Thank you for choosing Niv cosmetics. We appreciate your trust in our products and are committed to providing you with an exceptional shopping experience.

bottom of page